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Sales Tax
Maryland 6% sales
tax will be added to all in-state sales. If you neglect to check the calculate
sales tax box when placing your order and your order is an in-state sale
(billed to a Maryland address or delivered to a Maryland address), we
will add the sales tax to your order.
Order Processing Time
Unfortunately,
we are unable to do same-day delivery at this time. All orders require
24 business hours to process. Most in-stock baskets are available
for shipping or hand delivery in 48 hours or less. In order to assure
freshness your gift basket is assembled when ordered. Custom gift baskets may require more
processing time. Please refer to
shipping chart for estimated travel times. Add an additional day to
estimate for order processing. Please place orders early during peak holiday seasons. Please allow at
least 5-7 business days for orders greater than 10 baskets.
Substitutions
Our catalog
contains pictures of items we have created. Your gift basket may vary slightly due to
product availability; however, quality will never be compromised. Substitutions
will be of equal or greater value. We cannot ship chocolates under certain
weather conditions.
Hand Delivery
Please visit
our
hand
delivery page for a list of local hand delivery zip codes.
Unfortunately, we are unable to provide same-day hand delivery.
It is your
responsibility to provide correct shipping/delivery information.
Accurate and
complete information is required to avoid additional fees as well as delays
in your order.
Be sure to include
accurate delivery information including full name, street address, apartment
#, suite #, zip code, etc. If possible include recipient's telephone number
as well as your day-time telephone number. It is our policy to obtain a
signature when doing hand deliveries. We do not leave packages at a
residential or commercial address unless specifically requested by the
recipient.
HOTEL HAND DELIVERY-
We are not
responsible for gift baskets after they have been hand delivered and signed
for by hotel personnel. It is the responsibility of the personnel of the
hotel to notify the guest that there is a package at the front desk. We do
not offer refunds for packages not forwarded to hotel guests once the
responsibility has been assumed by hotel personnel.
Shipping
Contact us to
discuss shipping and delivery options. Oversized items may require
additional shipping charges. If your order is an oversized item and
your shipping charge is more than the $14.95 max quoted in the shopping cart, we will notify you prior to processing
your order. Ask about our discount when hand delivering
multiple baskets to one location. (limited delivery area)
It is your
responsibility to provide correct shipping/delivery information.
Accurate and
complete information is required to avoid additional fees as well as delays
in your order.
Be sure to include
accurate shipping information including full name, street address, apartment
#, suite #, zip code, etc. If possible include recipients telephone number
as well as your day-time telephone number. If an item is returned to
us due to incorrect shipping address or recipient refusal, we will charge a
re-delivery fee. If an item is forwarded by UPS due to
incorrect shipping information, a $10.00 address correction fee
is charged to us and in turn
will be charged to you.
We cannot provide a
refund on delivery or shipping charges. We are not responsible for
packages unclaimed from post offices or FedEx offices. If packages are
returned to us because they were unclaimed, we can arrange to have the gift
sent to an alternate address for an additional shipping fee. We do not offer
refunds because a package was not claimed by your recipient.
Baskets may need to
be shipped in a separate box for safety.
Hospital Deliveries
We do not
recommend shipping to patients in hospitals. We cannot guarantee
shipping/delivery to hospital patients. It is your responsibility
to provide accurate name and room information for hand deliveries. You
are responsible for insuring that the patient has not been discharged prior
to delivery. We cannot refund delivery charges if the patient has
been discharged before delivery. Gifts can be shipped to a home
address; however an additional shipping fee will be charged. Each facility
has its own policy regarding deliveries to patients. Some facilities
do not allow deliveries to patient's rooms. Therefore, in some cases gifts
are left at a receiving dock or with front desk personnel. JH Custom
Designs is not responsible for items once they have been received as
required by the facility. We suggest that you send gift baskets to the
patient's home if possible or a nearby family member to hand deliver to the
hospital. (Please call for further details regarding specific
facilities in our local delivery area)
Cancellations
Your gift
basket will be handmade when you place your order. Please notify us by telephone
immediately if you need to cancel your order. We make every effort to process
all in-stock orders within 24 hours. There is a 20% restocking fee if
your basket has been assembled and you need to cancel your order prior to
shipping/delivery. Once your gift
basket has been shipped/delivered, you cannot cancel your order for any reason.
Damages
We must receive
notification of damaged products within 48 hours of delivery. For products
damaged during shipping, please keep all original packing material for courier
inspection in order to
file a claim with our shipper.
Satisfaction Guarantee: If you are not completely satisfied
with your purchase or service, please contact us so that we can make it right!
Contact the owner directly at (410) 599-9767, Toll Free: 1-866-439-GIFT (4438),
or owner@jhgiftbaskets.com.
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